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ITIL 4 Foundation Certification Exam is a globally recognized certification exam for IT professionals who want to validate their knowledge and skills in managing IT services. ITIL 4 Foundation Exam certification is designed to equip professionals with the latest IT service management framework, which is ITIL 4. It is an essential certification for IT professionals who want to advance their careers and improve their organization's IT service delivery.

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ITIL 4 Foundation Exam Sample Questions (Q188-Q193):

NEW QUESTION # 188
Which is the BEST example of a standard change?

A. The review and authorization of a change requested by a customer
B. The replacement of a component in response to a major incident
C. The implementation of a critical software patch in response to a vendor security Issue
D. The Installation of a software application in response to a service request

Answer: D

NEW QUESTION # 189
Which guiding principle considers the importance of customer loyalty?

A. Progress iteratively with feedback
B. Focus on value
C. Start where you are
D. Optimize and automate

Answer: B

NEW QUESTION # 190
Which is included in the purpose of the 'change enablement' practice?

A. Make new and changed services available for use
B. Record and report selected changes of state
C. Plan and manage the full lifecycle of all IT assets
D. Ensure that risks have been property assessed

Answer: D

NEW QUESTION # 191
Which service catalogue view is considered beneficial when constructing the relationship between services,
SLAs, OLAs, and other underpinning agreements?

A. Service-based SLA view
B. Retail customer view
C. Supporting services view
D. Wholesale customer view

Answer: C

NEW QUESTION # 192
Which is described by the 'organizations and people' dimension of service management?

A. Contracts and agreements
B. Communication and collaboration
C. Inputs and outputs
D. Workflows and controls

Answer: B

Explanation:
The organizations and people dimension sets out the people aspects of service management to be considered when designing, operating and changing service offerings. People include employees, managers, executives, customers, supplier employees, or anybody else who is involved in the creation or consumption of services.
https://assyst.ifs.com/blog/itil4-organizations-and-people#:~:text=The%20organizations%20and%20people%20dimension%20sets%20out%20the%20people%20aspects,creation%20or%20consumption%20of%20services.

NEW QUESTION # 193
......

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